BUS FPX 4011 Assessment 1 Success Factors in Virtual Collaboration
Phillip February 27, 2024 No Comments

BUS FPX 4011 Assessment 1 Success Factors in Virtual Collaboration

BUS FPX 4011 Assessment 1 Success Factors in Virtual Collaboration


Capella university

BUS-FPX4011 Virtual Team Collaboration

Prof. Name


Success Factors in Virtual Collaboration

Human Resource Policies

Johnson and Johnson’s human resource policies prioritize career development resources for virtual team members. Given the challenges of networking in a virtual space, the company is dedicated to providing opportunities for career advancement and skill development, crucial for employee satisfaction and retention (Friedrich, 2017, p.176). Allotting time for goal-setting and collaboration among team members fosters motivation and personal growth, essential elements for maintaining productivity and satisfaction within the team (Friedrich, 2017, p.179). Furthermore, recognizing and rewarding both results and efforts are emphasized to sustain motivation and foster a positive team culture (Friedrich, 2017, p.180).

Telecommuting is strongly encouraged at Johnson and Johnson, with the organization providing support and resources for remote work arrangements, such as stipends for essential office equipment and internet access.

Training and Development

Technical training is prioritized to equip virtual team members with the necessary skills for effective collaboration and communication in the virtual environment. This includes training on virtual processes and communication styles, recognizing the differences from face-to-face interactions (Friedrich, 2017, p.30). The organization values diversity and provides education to ensure equal treatment and appreciation of all team members’ contributions.

Continuous training is provided to all team members to uphold organizational standards and ensure effective teamwork. A centralized platform, such as the SharePoint site, facilitates access to training materials and resources, essential for the team’s success.

Standard Organizational Processes

Standard organizational processes are adapted to suit the needs of virtual teams, including protocols for task ownership and issue tracking. Effective communication is emphasized to ensure alignment and build rapport among team members, crucial for maintaining trust and collaboration (Pullan, 2016, ch.3).

Flexibility in adapting processes is encouraged, with input from team members valued to improve efficiency and effectiveness. Virtual teams offer opportunities for cross-team collaboration, facilitated by technology, fostering a sense of community within the organization.

Communication and Collaboration Technology

Johnson and Johnson invests in state-of-the-art communication tools to facilitate collaboration within and across teams. Standardized software ensures seamless communication and accessibility for all team members, regardless of location or role.

While technology serves as an enabler, the organization emphasizes training and support to ensure its efficient use among team members (Pullan, 2016, ch.4).

Organizational Culture

Building trust is paramount in a virtual environment, requiring additional effort due to limited opportunities for social interaction (Pullan, 2016, ch.3). Johnson and Johnson prioritizes trust-building efforts and celebrates diversity to foster innovation and perspective-sharing (Pullan, 2016, ch.7).

Leadership sets the tone for organizational culture, with expectations of high performance and support for team members. Trust between the organization and its stakeholders is nurtured over time and serves as the foundation for effective teamwork and collaboration.


Leadership plays a crucial role in supporting virtual teams, with a focus on selecting appropriate technology and providing necessary training and resources (Martinelli et al., 2018, ch.8). Leaders set high expectations for performance, leading by example and demonstrating proficiency in virtual collaboration tools (Martinelli et al., 2018, ch.3).

Competence in working within virtual environments and across cultural boundaries is essential for leadership, ensuring effective support for team members and smooth operations within the organization. Support is provided for all team members, regardless of prior experience, to adapt to virtual work environments and diverse team dynamics.


Afflerbach, T. (2020). Hybrid virtual teams in shared services organizations: Practices to overcome the cooperation problem. Springer.

Friedrich, R. (2017). The virtual team maturity model performance improvement of virtual teams. Springer Fachmedien Wiesbaden.

Martinelli, R. J., Waddell, J. M., Rahschulte, T. J., Duarte, D. L., & Snyder, N. T. (2018). Virtual Team Collaboration. Wiley Global Education US.

Pullan, P. (2016). Virtual leadership: Practical strategies for getting the best out of virtual work and virtual teams. Kogan Page.

BUS FPX 4011 Assessment 1 Success Factors in Virtual Collaboration