BUS FPX 4011 Assessment 2 Communications and Technology
Phillip February 27, 2024 No Comments

BUS FPX 4011 Assessment 2 Communications and Technology

BUS FPX 4011 Assessment 2 Communications and Technology


Capella university

BUS-FPX4011 Virtual Team Collaboration

Prof. Name



Bringing together a team dispersed across the country presents challenges, particularly in ensuring effective communication within a virtual team. Addressing this challenge early on is crucial to aligning team members with expectations. A team charter serves as a tool to communicate expectations and establish a shared understanding among team members. By developing a team charter, teams can clarify expectations and behaviors, fostering a conducive working environment. Additionally, selecting appropriate technologies enhances team efficiency by facilitating various communication methods tailored to specific scenarios.

Executive Summary

Introducing team charters into team dynamics facilitates engagement and alignment among team members. These charters, which outline the formal organization of a team, ensure alignment on crucial aspects such as vision, values, and behaviors. By avoiding assumptions and fostering open discussions, team charters enable proactive problem-solving and preparation for challenges. Given the prevalence of virtual teams, adapting traditional team processes to virtual settings is imperative. Team charters play a pivotal role in fostering effective communication, particularly in virtual environments where communication can be more challenging.

Team Charter

A team charter is a customized document that delineates the goals, roles, and expectations of each team member. Its development involves collaborative discussions within the team, typically requiring dedicated time for deliberation. Core elements of a team charter include the team’s vision, values, commitments, and collaborative accountability. Ground rules, which define expected behavior and communication standards, complement the team charter, providing a framework for successful collaboration.

Conflict Resolution

Conflict resolution is essential for maintaining team cohesion and productivity. Identifying and addressing different types of conflicts—task, interpersonal, and process—are crucial steps in conflict resolution. While some conflicts may be constructive, fostering critical thinking and innovation, others may be detrimental and require mitigation strategies. Effective conflict resolution involves understanding the underlying causes and facilitating open communication to reach mutually beneficial solutions.

Executive Summary – Technology

Effective communication is paramount for virtual teams, necessitating thoughtful selection and implementation of communication technologies. Both synchronous and asynchronous communication methods offer unique advantages and should be strategically employed based on the nature of interactions. Synchronous communication fosters real-time collaboration and connection but may impede productivity. Asynchronous communication allows flexibility and documentation but may lead to delayed responses. Combining both forms of communication equips teams with versatile tools for successful collaboration.

Communication Styles

Virtual teams face communication challenges, necessitating careful consideration of communication styles and technologies. Different communication types—conversational, transactional, and collaborative—require suitable platforms for effective interaction. Synchronous communication promotes real-time collaboration but may cause distractions, while asynchronous communication offers flexibility but may result in delayed feedback. Assessing these factors helps leaders select appropriate communication tools tailored to the team’s needs.


Successfully navigating the complexities of virtual teamwork requires meticulous planning and effective communication strategies. Establishing clear expectations through team charters and leveraging appropriate communication technologies are vital steps towards team success. By embracing both synchronous and asynchronous communication methods, teams can overcome distance barriers and collaborate efficiently. With a well-defined team charter and robust communication infrastructure in place, virtual teams are better equipped to achieve their objectives.


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Byrd, J. T., & Luthy, M. R. (2010). Improving group dynamics: Creating a team charter. Academy of Educational Leadership Journal, 14(1), 13–26.

Johnson, W. H. A., Baker, D. S., Dong, L., Taras, V., & Wankel, C. (2022). Do team charters help team-based projects? The effects of Team Charters on performance and satisfaction in Global Virtual Teams. Academy of Management Learning & Education, 21(2), 236– 260. https://doi.org/10.5465/amle.2020.0332

Knutson, J. (1997). Developing a team charter. PM Network. https://www.pmi.org/learning/library/team-charter-development-5128

Martinelli, R. J., Waddell, J. M., Rahschulte, T. J., Duarte, D. L., & Snyder, N. T. (2018). Virtual Team Collaboration. Wiley Global Education US.

BUS FPX 4011 Assessment 2 Communications and Technology

Pilette, P. C. (2017). Team charters. Nursing Management, 48(5), 52–55. https://doi.org/10.1097/01.numa.0000515803.94967.de

Shonk, K. (2023, April 27). 3 types of conflict and how to address them. PON. https://www.pon.harvard.edu/daily/conflict-resolution/types-conflict/

Synchronous and Asynchronous Communication: Differences, Advantages, and Disadvantages. Right People. (2022, October 26). https://rightpeoplegroup.com/us/synchronous-andasynchronous-communication-differences-advantages-and-disadvantages/

BUS FPX 4011 Assessment 2 Communications and Technology