BUS FPX 4011 Assessment 3 Leadership and Trust in Virtual Teams
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BUS FPX 4011 Assessment 3 Leadership and Trust in Virtual Teams

BUS FPX 4011 Assessment 3 Leadership and Trust in Virtual Teams


Capella university

BUS-FPX4011 Virtual Team Collaboration

Prof. Name



Trust serves as a cornerstone in leadership, particularly in the context of virtual teams where managers strive to gain the trust and respect of their team members. Behaviors exhibited by leaders can either strengthen or weaken trust within virtual teams, emphasizing the importance of effective leadership principles.

Important Elements for Success

Success in virtual teams relies on several critical factors including appropriate leadership, team composition, utilization of technology, and strategic touchpoints.

The Right Leadership

Leadership in virtual settings benefits from individuals with prior supervisory experience, as qualities effective in face-to-face interactions often translate well. Building trust and empathy is paramount, with video features playing a pivotal role in fostering connections.

The Right Team

Assessment of team members’ strengths and weaknesses, coupled with coaching and peer training, is essential for team effectiveness. In cases of ineffectiveness, reassignment or replacement of members may be necessary to maintain progress.

The Right Technology

Utilizing technology that facilitates interaction and integrates diverse communication methods is vital for virtual teams. Establishing the platform as a central hub for team activities fosters a sense of culture and cohesion.

The Right Touchpoints

Engagement at critical junctures, as determined by managers, is pivotal for team success. Leveraging visual cues such as eye contact and body language, along with fostering long-term relationships, are instrumental in maintaining trust.

Behaviors That Build Trust

Various behaviors contribute to trust-building within virtual teams, including leveraging Swift Trust, setting clear expectations, purposeful communication, empowering team members, fostering individual engagement, socialization, and encouraging constructive criticism.

Behaviors That Undermine Trust

Conversely, actions such as isolating team members, spreading rumors, prioritizing self-interest, reciprocating negative behaviors, scapegoating, excessive control, and poor hiring decisions can erode trust within virtual teams.

Principles of Effective Leadership in Virtual Teams

Key principles of effective leadership in virtual teams encompass self-management, strategic communication, accountability, visionary leadership, adept management of complexity, and promotion of teamwork.


Robust leadership, characterized by appropriate behaviors and a culture of trust, is indispensable for cultivating successful virtual teams.


Conley, R. (2019). 5 Ways you undermine trust in your leadership. Leading with trust.com. https://leadingwithtrust.com/2019/10/20/5-ways-you-undermine-trust-in-your-leadership/

Hacker, J. V., Johnson, M., Saunders, C., & Thayer, A. L. (2019). Trust in virtual teams: A multidisciplinary review and integration. Australasian Journal of Information Systems, 23. https://doi.org/10.3127/ajis.v23i0.1757

Kambouris, A. (2018). 7 Ways leaders undermine trust and destroy their company culture without even realizing it. https://www.entrepreneur.com/article/315402

BUS FPX 4011 Assessment 3 Leadership and Trust in Virtual Teams

Kylefalk, I., & Hallberg, L. (2020). Multi-Site Leadership: Coordinating and Leading Virtual Teams. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-167220

Scott, K. (2019). Radical candor: Be a kick-ass boss without losing your humanity. Pg 64-65. St. Martins Press. New York. ISBN http://scaling4growth.com/wp-content/uploads/2020/09/Radical-Candor.pdf

Yu, X., Shen, Y., & Khazanchi, D. (2021). Swift Trust and Sensemaking in Fast Response Virtual Teams. Journal of Computer Information Systems, 1-16. https://doi.org/10.1080/08874417.2021.1978114

BUS FPX 4011 Assessment 3 Leadership and Trust in Virtual Teams

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