BUS FPX 4127 Assessment 3 Researching a Clinical Issue
Phillip April 19, 2024 No Comments

BUS FPX 4127 Assessment 3 Researching a Clinical Issue

BUS FPX 4127 Assessment 3 Researching a Clinical Issue


Capella university

BUS-FPX4127 Evidence-Based Health Care Management

Prof. Name



Evidence-based management holds significant importance within healthcare organizations, particularly concerning the delivery of quality patient care. It is imperative to seek out current and credible information when conducting research, especially within patient waiting room settings, as it directly impacts patient satisfaction and organizational efficiency. Hospital executives who overlook the issue of wait times may experience a decline in reimbursement rates, as patient feedback, particularly regarding wait times exceeding 15 minutes, influences reimbursement decisions. Three relevant sources identified for this study are Sage Journals, NCBI, and Villanova University.

Validity and Credibility

Source #1: Sage Journals

Sage Journals stands as the world’s fifth-largest journal publisher, offering a platform for scholarly research. The article titled “The Influence of Wait Time on Patient Satisfaction in the Orthopedic Clinic,” authored by Kreitz, Winters, and Pedowitz in June 2016, presents a comprehensive analysis based on new patient survey data collected at an orthopedic clinic spanning from June 2011 to October 2014. The research, spanning approximately four pages, gathered 3125 responses to assess patient satisfaction and offer recommendations to the clinic. Survey questions gauged overall satisfaction levels and the likelihood of recommending the clinic to others. Findings indicated that minimizing wait times positively impacts patient satisfaction; however, it may not significantly influence their likelihood of recommending the clinic. Patient satisfaction is underscored as pivotal in healthcare delivery, impacting provider reimbursement.

Source #2: Villanova University

Villanova University, a private research institution in Pennsylvania, hosted a study conducted by an inter-university team of Australian researchers. This study employed Six Sigma techniques in large hospital settings to streamline patient treatment processes in emergency care. Six Sigma, a data-driven methodology aimed at enhancing efficiency and eliminating defects, facilitated improvements in patient safety and flow within hospitals. The integration of Lean Management and Six Sigma techniques led to notable enhancements in patient flow, reducing the time from admission to hospital bed occupancy. Consequently, hospitals saved resources, enabling investments in advanced bed monitoring software.

Source #3: National Center for Biotechnology Information (NCBI)

The NCBI, a division of the U.S. National Library of Medicine, serves as a reputable peer-reviewed source. An article titled “The Waiting Room Wait,” published online on February 5, 2014, explores the potential to transform waiting room experiences into opportunities for patient engagement. Strategies discussed include utilizing wait times for setting appointment goals, completing questionnaires, and restructuring waiting room layouts to enhance patient and physician satisfaction. Systematic tools aid in addressing patient concerns comprehensively, optimizing consultation efficiency.


In conclusion, the utilization of peer-reviewed and credible sources is imperative for obtaining essential healthcare information. Both NCBI and Sage Journals are recognized for their peer-reviewed content. While the study conducted by Villanova University lacks peer review, it contributes valuable insights into healthcare management practices. Evidence-based management has significantly transformed healthcare delivery processes.


Bisk. (2015). Villanovau.com. Retrieved 3 October 2017, from

Sherwin, H. N., McKeown, M., Evans, M. F., & Bhattacharyya, O. K. (2013). The waiting room “wait”: From annoyance to opportunity. Canadian Family Physician, 59(5), 479–481.

BUS FPX 4127 Assessment 3 Researching a Clinical Issue

Kreitz, T., Winters, B., & Pedowitz, D. (2016). The Influence of Wait Time on Patient Satisfaction in the Orthopedic Clinic. Journal Of Patient Experience, 3(2), 39-42. http://dx.doi.org/10.1177/2374373516652253