BUS FPX 4802 Assessment 3 Stakeholder Analysis and Findings
Phillip April 19, 2024 No Comments

BUS FPX 4802 Assessment 3 Stakeholder Analysis and Findings

BUS FPX 4802 Assessment 3 Stakeholder Analysis and Findings


Capella university

BUS-FPX4802 Change Management

Prof. Name


Stakeholder Analysis

A stakeholder refers to an individual involved in the project, whose perspective can be influenced positively or negatively based on how the changes may affect their role (Smith, 2000). In our context, stakeholders range from sponsors to operational staff, each with varying degrees of interest and potential impact (Hoory & Bottorff, 2022). For instance, within our project, the business administrator plays a crucial role in processing licenses and certificates. Her perception of the changes may range from favorable to skeptical, requiring attentive consideration (Hoory & Bottorff, 2022). Conducting a stakeholder analysis facilitates understanding their concerns, effective communication strategies, conflict mitigation, and leveraging individual strengths (Hoory & Bottorff, 2022).

For this project, interviews were conducted with key stakeholders: the sponsor, the client, and the business administrator. Each of these individuals holds significant influence over project outcomes and experiences (Hoory & Bottorff, 2022). The interviews aimed to elucidate their needs, primary requirements, limitations, and interests within the scope of the certification/licensure project (Hoory & Bottorff, 2022).

BUS FPX 4802 Assessment 3 Stakeholder Analysis and Findings

The first interviewee, the client, Sylvester Mitchell, embodies a dual role as both a beneficiary and facilitator of the project. His concerns primarily revolve around the practical implications of the changes, particularly in terms of workflow disruptions and administrative burdens (Smith, 2000). As the driving force behind the project, his insights are invaluable for aligning strategies with operational realities (Smith, 2000).

The sponsor, Brian, holds a multifaceted role encompassing leadership, financial stewardship, and strategic direction (Taylor, Chait, & Holland, 2006). His vision for the project emphasizes its potential to enhance MANUP’s credibility and catalyze future initiatives (Taylor, Chait, & Holland, 2006).

Lastly, the business administrator represents the operational backbone of the organization, responsible for ensuring seamless execution of day-to-day activities (Taylor, Chait, & Holland, 2006). His emphasis on documentation, clear communication, and structured processes reflects a pragmatic approach to change management (Taylor, Chait, & Holland, 2006).

Inputs, Processes, and Outputs Model

The project’s success hinges on effectively managing inputs, processes, and outputs to achieve desired change states. The diagram below illustrates the current level of stakeholder commitment and emphasizes the amount of change required for successful completion.




– Board/Employees – Process Creation/Flow – Board/Employee Satisfaction
– Concerns/Feedback – Software Implementation – Positive Impact to the Organization
– Financial Gains ($)

Figure 1 – Level of commitment needed for successful completion

Culture and Climate for Change at MANUP

MANUP embodies a culture of dedication and collaboration, exemplified by its working board model (Taylor, Chait, & Holland, 2006). The team’s collective commitment to the organization’s mission fosters an environment conducive to change and innovation (Hoory & Bottorff, 2022).

Personal Story about Sylvester

Sylvester Mitchell’s journey from addiction to redemption epitomizes resilience and faith. His transformative experience informs MANUP’s mission, underscoring the organization’s profound impact on individuals and communities (manuprehab.org).

Organization Readiness for Change

Despite apprehensions, MANUP is primed for growth and eager to embrace change (Hoory & Bottorff, 2022). Key themes such as documentation, accountability, and systemization emerged as priorities, signaling a readiness to navigate the complexities of the certification/licensure project (Hoory & Bottorff, 2022).


Hoory, L., & Bottorff, C. (2022, August 7). What Is A Stakeholder Analysis? Everything You Need To Know. Forbes Advisor. Retrieved from https://www.forbes.com/advisor/business/what-is-stakeholder-analysis/

manuprehab.org. (n.d.). About Us. Retrieved from https://www.manuprehab.org/about-us

BUS FPX 4802 Assessment 3 Stakeholder Analysis and Findings

Smith, L. W. (2000, September 7). Stakeholder analysis – a pivotal practice of successful projects. Project Management Institute. Retrieved from https://www.pmi.org/learning/library/stakeholder-analysis-pivotal-practiceprojects-8905

Taylor, B. E., Chait, R. P., & Holland, T. P. (2006, September – October). The New Work of the Nonprofit Board. Harvard Business Review. Retrieved from https://hbr.org/1996/09/the-new-work-of-the-nonprofit-board