MHA FPX 5012 Asessment 1 Organizational Analysis
Phillip May 15, 2024 No Comments

MHA FPX 5012 Asessment 1 Organizational Analysis

MHA FPX 5012 Asessment 1 Organizational Analysis


Capella university

MHA-FPX 5012 Organizational Leadership and Governance

Prof. Name


Organizational Analysis

Healthcare plays a pivotal role in individuals’ lives, and governments worldwide implement strategies to ensure its efficient delivery. In the United States, various agencies, including Home Health Agency (HHA), are dedicated to serving communities by reducing disabilities and illnesses through quality therapeutic care. This report analyzes HHA’s strategic framework using techniques such as SWOT analysis, PEST analysis, gap and weakness analysis, and balanced scorecard implementation to enhance organizational outcomes and decision-making.

Strategic Analysis

To assess HHA’s strengths, weaknesses, opportunities, and threats, a SWOT analysis was conducted under executive guidance. Additionally, implementing a balanced scorecard facilitated operational strategy communication and innovation. The gap analysis aimed to optimize financial and marketing strategies for enhanced profitability and process efficiency.

PEST Analysis of the Organization

Utilizing a PEST analysis, HHA reviews political, economic, socio-cultural, and technological factors influencing its future. This analysis informs strategic planning to align healthcare services with community needs and market trends (Miura et al., 2021).

SWOT Analysis

HHA, established in 1988, enjoys community trust and Medicare certification but faces challenges such as financial constraints and evolving healthcare demands. Opportunities include counseling services and partnerships with insurers, while threats encompass financial constraints and rising competition.

Organizational Scorecard Template

MHA FPX 5012 Asessment 1 Organizational Analysis

Aligning measurement with strategy enhances the role of non-financial measures in organizational performance evaluation. The scorecard includes customer perspectives on cost, time, and quality, alongside financial metrics for revenue growth and cost leadership. Strategies focus on re-skilling employees and offering counseling-based care for efficiency improvement.

Gap Analysis Template

Based on evidence-based recommendations, HHA aims to enhance business operations, financial performance, and customer satisfaction. Key performance indicators (KPIs) aid in identifying and addressing operational gaps, with a focus on service quality and financial sustainability (Crotts et al., 2022).


HHA’s environmental and SWOT analyses highlight the need for staff development and leadership competencies to bridge performance gaps. Skills like empathy and motivation are crucial for achieving organizational goals and ensuring community-centric healthcare services.


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Candido, R., & Ellero, A. (2021). The Implementation of a New KPI in the Hospitality Industry During Economic Crisis. Co-Editors, 42.

Crotts, J. C., Magnini, V. P., & Calvert, E. (2022). Key performance indicators for destination management in developed economies: A four pillar approach. Annals of Tourism Research Empirical Insights, 3(2), 100053.

MHA FPX 5012 Asessment 1 Organizational Analysis

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Miura, S. I., Nose, D., Kanamori, K., Imaizumi, S., Shimura, H., & Saku, K. (2021). Sustainable Hospital Management by a Cross SWOT Analysis in a Medium-Sized Hospital. Sustainability, 13(23), 13042.