MHA FPX 5040 Assessment 3 Case Study Analysis – Part 2
Phillip May 14, 2024 No Comments

MHA FPX 5040 Assessment 3 Case Study Analysis – Part 2

MHA FPX 5040 Assessment 3 Case Study Analysis – Part 2


Capella university

MHA-FPX 5040 Health Administration Change Leadership

Prof. Name



Tufts-NEMC faced a severe financial crisis, struggling with inadequate insurance contracts, high turnover, and a lack of effective leadership. Ellen Zane was brought in to navigate the organization through this crisis and realign its strategic direction. The organization had undergone significant changes, including a merger and separation, leading to financial losses and operational challenges. The reduction in facility discharges and average length of stay further exacerbated their financial woes. Healthcare leaders play a crucial role in identifying and removing barriers to performance improvement.

Structures and Systems

Ellen Zane embarked on the daunting task of rebuilding Tufts-NEMC’s financial standing and organizational structure. Organizational structure dictates how work flows within an organization and significantly impacts its performance. Initially, a hierarchical structure was adopted to facilitate quick decision-making in response to the crisis. Ellen emphasized the importance of recruiting the right talent strategically, empowering teams, and fostering transparency and trust through transformational leadership. Her approach aimed at aligning the organizational structure with the strategic objectives.

Powers At Play

Power dynamics are inherent in every organization, with leaders holding different forms of power to influence decisions and actions. Ellen wielded legitimate power due to her position, but also demonstrated expert and referent power through her expertise, decision-making, and ability to garner support for the organization’s vision. By leveraging various forms of power, Ellen negotiated deals, made critical decisions, and fostered support among stakeholders.

MHA FPX 5040 Assessment 3 Case Study Analysis – Part 2

Effects of Changes on Departments and Stakeholders

Ellen prioritized transparency and communication to navigate organizational changes effectively. Assessing the organization’s mission guided her decision-making process, ensuring alignment between changes and the overarching goals. Her transparent communication fostered trust and support among employees and the board, facilitating smoother implementation of changes. Ellen’s inclusive approach and gratitude towards staff further strengthened teamwork and organizational culture.

Effects of Communications on Change Implementation

Ellen employed various communication strategies to instill urgency, articulate vision, and engage stakeholders in the change process. Transparent communication of the organization’s challenges and financial standing ensured a shared understanding among employees. Town hall meetings and frequent updates facilitated alignment and commitment towards organizational goals. Ellen’s communication efforts were instrumental in maintaining momentum and overcoming resistance to change.


Change is a constant in organizations, especially during times of uncertainty. Ellen Zane’s success at Tufts-NEMC underscores the importance of inspirational leadership, strategic thinking, and effective communication in driving organizational change. By fostering transparency, trust, and alignment, Ellen navigated the organization through crisis towards a brighter future.


Abudi, G. (2020, September 22). The 5 Types of Power in Leadership. Retrieved from Quickbase:

MHA FPX 5040 Assessment 3 Case Study Analysis – Part 2

Sowards, M. (2019, October 4). How Do You Build ‘Referent Power’ Leaders In Your Business? Retrieved from Forbes: