NURS FPX 4010 Assessment 2
Phillip September 10, 2023 No Comments

NURS FPX 4010 Assessment 2– Interview and Interdisciplinary Issue Identification 

NURS FPX 4010 Assessment 2– Interview and Interdisciplinary Issue Identification

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School of Nursing and Health Sciences, Capella University

NURS-FPX 4010 Leading People, Processes, and Organizations in Interprofessional Practice

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Interview and Interdisciplinary Issue Identification

This paper thoroughly explores the utilization of interdisciplinary methods in the healthcare industry, specifically highlighting the crucial significance of the Plan-Do-Study-Act (PDSA) Model in driving organizational transformation. The approach entails identifying a collaborative problem through conducting a comprehensive interview with a colleague and formulating a resolution by leveraging change theory and leadership tactics. As the initial phase of a three-part evaluation process, this paper will present the interview outcomes, develop a well-structured plan for improvement, and propose an actionable pathway for implementing this interdisciplinary action plan to address and positively revolutionize the identified issue effectively.

Interview Summary

I interviewed a senior nurse from the HCA healthcare organization, a local hospital that serves a diverse population. The nurse’s responsibilities include overseeing patient care and coordinating with various healthcare professionals. During the interview, we discussed two recurring issues: communication gaps and high turnover. Communication gaps have caused confusion, longer discharge times, and potential patient safety concerns, affecting nurses’ duties. High turnover has led to increased workload and decreased efficiency due to the constant need for staff training. The organization improved internal communication channels through digital platforms to address these issues. Additionally, they attempted to tackle turnover by enhancing HR policies and incentives. The leadership took a proactive approach by implementing digital solutions for communication and reviewing HR policies. The person being interviewed mentioned that they had seen a mix of outcomes. They noticed that there were some positive changes in communication, but the problem of high turnover rates persisted. When discussing working together across different fields, the interviewee said that it’s generally a good thing, but it’s not always easy. They pointed out that people from various professions have different viewpoints, and everyone has busy schedules. These factors can make collaborating difficult and sometimes lead to misunderstandings. NURS FPX 4010 Assessment 2– Interview and Interdisciplinary Issue Identification . The nurse acknowledged the benefits of working in an interdisciplinary team but highlighted the complexities and demands of varying team dynamics and the importance of effective communication. During the interview, strategies employed included active listening, asking open-ended questions for detailed responses, and drilling down on issues by asking “how” and “why” instead of just “what.” Furthermore, the interviewer took the time to understand the context by inquiring about the organization and the interviewee’s job role before delving into specific issues and experiences.

Issue Identification from the Interview

The identified problem from the interview is the communication gap, which has been caused by differing professional perspectives and busy schedules. This has led to extended discharge times, confusion, and potential risks to patient safety. To address this issue, an evidence-based interdisciplinary approach is recommended. By adopting such an approach, healthcare professionals can collaborate more effectively, engage in shared decision-making, and develop a deeper understanding of each other’s roles. Several compelling reasons support the implementation of this approach. Firstly, research based on healthcare teamwork demonstrates that improved communication significantly reduces medical errors, enhances patient outcomes, and increases overall patient satisfaction. Secondly, an interdisciplinary approach facilitates better role comprehension and mutual respect among team members, leading to a natural reduction of communication barriers. Lastly, such an approach encourages efficient information exchange and the development of clear patient care plans, which can help reduce extended discharge times and improve overall healthcare delivery. Consequently, embracing effective communication through an evidence-based interdisciplinary approach can yield substantial benefits in the healthcare setting (Kotter et al., 2019).

Change Theories to Propose Interdisciplinary Solution

Introducing interdisciplinary solutions to address existing organizational challenges can stimulate meaningful transformation. Different models of change management offer distinct perspectives on how to navigate this process. Lewin’s Change Management model, a three-stage process known as ‘Unfreeze,’ ‘Change,’ and ‘Refreeze,’ proposes that change necessitates challenging prevailing conditions, implementing necessary changes, and establishing these changes as the new standard (Burnes, 2020). The PDSA (Plan-Do-Study-Act) model represents a methodical approach to enhancing quality across diverse domains, notably in healthcare. This systematic model comprises four iterative stages: planning, implementation, evaluation and adjustment. If the outcomes prove positive, the plan can be expanded on a larger scale. Conversely, if the results are unsatisfactory, the cycle reinitiates with a refined plan. Following this cyclical process, the PDSA model facilitates continual refinement and progress. It serves as a pivotal instrument for introducing change and enhancement in an iterative and well-controlled manner.

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Leadership Strategies for Interdisciplinary Solutions

Effective leadership strategies are essential for resolving issues such as the communication gap within the healthcare setting. One particularly relevant and credible strategy for addressing this concern is Transformational Leadership. Leaders following this style stimulate creativity among their team members and prioritize their professional development. By fostering an environment that encourages open communication, leaders can effectively bridge the communication gap among the diverse members of their team. A transformational leader can play a pivotal role in resolving the communication gap through different actions. A transformational leader can motivate their team to adopt better communication practices by effectively conveying the vision and advantages of effective communication. Encouraging healthcare professionals to express their views or concerns freely fosters an atmosphere of mutual respect and understanding (Janssens et al., 2021). Promoting interdisciplinary collaboration helps the team appreciate the value of each member’s contribution, leading to better role understanding and reduced miscommunication. Empirical research supports the effectiveness of transformational leadership in healthcare settings, leading to improved healthcare team performance and patient outcome. Therefore, employing this approach to address communication concerns is appropriate and grounded in evidence-based practice (Dixon-Woods, 2019).

Collaboration Approaches for Interdisciplinary Terms

Collaboration approaches play a pivotal role in addressing the identified issue through an interdisciplinary framework. In an Interprofessional approach, healthcare professionals from diverse disciplines work together, valuing each other’s perspectives. This method promotes inclusive healthcare decision-making tailored to the patient’s needs by fostering comprehensive understanding. Team-based care strategy emphasizes clarifying roles and responsibilities among healthcare professionals. By encouraging shared decision-making, every team member contributes to mitigating communication gaps. Efficient communication can be facilitated by utilizing technological platforms.

NURS FPX 4010 Assessment 2– Interview and Interdisciplinary Issue Identification

For instance, electronic health records enable seamless access to critical patient information among team members. Standardized tools and communication models like SBAR (Situation, Background, Assessment, Recommendation) minimize confusion and enhance clarity in exchanging information.Interdisciplinary team meetings provide a forum for open dialogue, fostering better understanding of each team member’s role and supporting collaborative problem-solving (Waqas, 2020). Organizing workshops and training sessions fosters effective communication skills and interdisciplinary teamwork values among healthcare professionals. Incorporating these collaboration strategies while addressing communication gaps can significantly improve interdisciplinary interactions, enhancing patient care outcomes and increasing organizational effectiveness in the long term. Research strongly supports these approaches, as evidence indicates that robust teamwork and open communication within interdisciplinary teams result in improved patient outcomes and heightened staff satisfaction.


In summary, the integration of different disciplines in healthcare plays a vital role by positively influencing patient outcomes, optimizing workflow, and elevating the overall job satisfaction among healthcare providers. The process of collaborating across disciplines effectively addresses communication barriers, leading to a reduction in errors, while encouraging collaborative decision-making and a comprehensive grasp of patients’ requirements. Embracing this approach is particularly crucial in the face of contemporary healthcare challenges, as it fosters a patient-centered care model, rectifying issues such as prolonged discharge times and communication discrepancies within the system. Ultimately, interdisciplinary collaboration stands as a cornerstone in establishing a seamless and secure healthcare system.


Burnes, B. (2020). The origins of Lewin’s three-step model of change. The Journal of Applied Behavioral Science, 56(1), 32-59.

Dixon-Woods, M. (2019). How to improve healthcare improvement—an essay by Mary Dixon-Woods. bmj, 367

Janssens, S., Simon, R., Beckmann, M., & Marshall, S. (2021). Shared leadership in healthcare action teams: A systematic review. Journal of Patient Safety, 17(8), e1441-e1451. https://doi.10.1097/PTS.0000000000000503

Kotter, J. P., Akhtar, V., & Gupta, G. (2021). Is your organization surviving change-or thriving in it. Harvard Business Review, 13

Waqas, A., Teoh, S. H., Lapão, L. V., Messina, L. A., & Correia, J. C. (2020). Harnessing telemedicine for the provision of health care: Bibliometric and scientometric analysis. Journal of medical Internet research, 22(10), e18835.