PSYC FPX 4900 Assessment 3 Comprehensive Case Presentation
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PSYC FPX 4900 Assessment 3 Comprehensive Case Presentation

PSYC FPX 4900 Assessment 3 Comprehensive Case Presentation


Capella University

PSYC FPX 4900 Psychology Capstone Project

Prof. Name



The case study revolves around Elena, an elderly Hispanic woman living with her granddaughter, Lucia. Cultural differences, language barriers, and healthcare issues related to these differences are central themes in this case.

Case Study of Elena

Elena’s situation highlights the significance of Hispanic cultural principles, language barriers, and the healthcare challenges arising from cultural differences.

Cultural Differences

The case study illuminates various aspects of cultural differences, including communication challenges, healthcare disparities, and expectations regarding professional ethics.

Case Study

When Lucia notices Elena’s declining health, she becomes concerned and mentions Elena’s increasing forgetfulness. Despite Elena’s reluctance, Lucia schedules a doctor’s appointment for her without consent.

Case Study Continued

Elena, who speaks little English, reluctantly visits the doctor. The physician, assuming Elena’s hearing impairment due to her age and ethnicity, speaks loudly. Ultimately, the doctor communicates solely with Lucia, disregarding Elena’s presence.

The Ethics Code of Conduct

The Ethics Code of Conduct, established by the American Psychological Association (APA), provides guidelines for professionals’ behavior. Elena’s case demonstrates multiple breaches of these ethical standards.

Cultural Issues

Theoretical frameworks such as Relational-Cultural and Socio-Cultural theories shed light on the impact of culture on individuals’ lives and relationships. Cultural guidelines emphasize the importance of cultural competence among mental health professionals.

Professional Behaviors

Professionals must anticipate and address barriers when assisting clients from diverse backgrounds. Culturally confident care involves awareness, knowledge, skills, encounters, and a desire to understand and respect cultural differences.

Case Study Solutions

Proposed solutions include pre-appointment inquiries, family discussions, providing consent forms in the appropriate language, and allowing patients to consult with the doctor privately.


Addressing language barriers, enhancing cultural competence among medical staff, and applying models like ADDRESSING can improve healthcare delivery in multicultural settings. Cultural diversity will continue to evolve, necessitating ongoing adaptation and sensitivity.


American Psychological Association. (2010). Ethical principles of psychologists and code of conduct. Retrieved from

Bennett, M.J. (1986). A developmental approach to training for intercultural sensitivity. International Journal of Intercultural Relations, 10(2), 179-195.

Campinha-Bacote, J., & Munoz, C. (2001). Addressing the linguistic and cultural needs of case management clients.

Di Stefano, G., Cataldo, E., & Laghetti, C. (2019). The client-oriented model of cultural competence in healthcare organizations. International Journal of Healthcare Management, 12(3), 189–196.

Frey, L. L. (2013). Relational-cultural therapy: Theory, research, and application to counseling competencies. Professional Psychology: Research and Practice, 44(3), 177-185. Doi:10.1037/a0033121

Fong, E. H., Catagnus, R. M., Brodhead, M. T., Quigley, S., & Field, S. (2016). Developing the Cultural Awareness Skills of Behavior Analysts. Behavior analysis in practice, 9(1), 84-94. doi:10.1007/s40617-016-0111-6

Hays, P.A. (2016). Addressing cultural complexities in practice: Assessment, diagnosis, and therapy (Third ed). Washington, DC: American Psychological Association.


PSYC FPX 4900 Assessment 3 Comprehensive Case Presentation

Moffett, L. A., Becker, C.-L. J., & Patton, R. G. (2014). Fostering the ethical sensitivity of beginning clinicians. Training and Education in Professional Psychology, 8(4), 229–235.

National Institutes of Health (NIH) communications-public-liaison/clear-communication/cultural- respect

Seegobin, W., Canning, S., & Bufford, R. K. (2016). Ethics and multicultural contexts: Understandings and applications. Journal of Psychology and Christianity, 35(4), 296-309. Retrieved from

Sue, S., Zane, N., Nagayama Hall, G. C., & Berger, L. K. (2009). The case for cultural competency in psychotherapeutic interventions. Annual review of psychology, 60, 525-548.

PSYC FPX 4900 Assessment 3 Comprehensive Case Presentation

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